Frequently Asked Questions
Our customers are our priority, and we strive hard to provide quality services that can improve their bottom line. We understand that you require clear solutions that are easy to comprehend to prevent misunderstandings and errors during the production process, so we're ready to answer your questions. Below are some of the most asked questions from our loyal customers, followed by their respective answers. Don't worry; these questions are updated often to ensure we give you relevant answers each time.
What’s the longest wire length you offer?
We can offer wire lengths of up to 40 feet for unique projects requiring specialized straight and cut wire solutions. However, we can provide longer lengths, depending on the diameter and length required.
What's your minimum order requirement?
We don't have any minimum requirement for our centerless ground and wire straightening and cutting service. We can accommodate small batches without any problem.
Do you supply materials to complete orders?
Yes, we can supply materials for our customers. Our goal is to serve you, so give us a quick call, and we can discuss more about your project’s needs.
What is your typical lead time?
Our standard lead time is one to two weeks, but we also take into consideration some factors that may affect it. These factors are as follows:
What's the smallest diameter for your centerless grinding services?
The smallest diameter we can offer is .025".
What's the longest length you can provide for centerless ground?
For centerless grinding, we can offer up to 40-foot lengths, possibly longer depending on the diameter and the length.
Do you cut anything other than round wires?
Yes. We can also cut strip materials up to three inches wide.
What if I can't find the material I need on your website?
We work with various alloys. If you can't find the material you need for your project, please contact us, and we can discuss whether or not we have the capability to cut the material for your needs.
Do you offer custom solutions?
We specialize in custom solutions for our centerless grinding, wire straightening, and cutting services. You can tell us more about your needs, and we can discuss what type of material is ideal for your project. After that, our team will create a custom solution that fits your requirements. If you need any modifications, we can do it quickly and cost-effectively.
How will my order ship, and do you ship directly to clients?
Yes, we ship directly to our clients. We can ship your orders using your desired carrier and to any location you specify. We also offer express delivery for special orders.